Oracle Utilities Customer Cloud Service Integration to Oracle Field Service Configuration Guide

Important! This integration is applicable to both Oracle Utilities Customer To Meter (C2M) and Oracle Utilities Customer Cloud Service (CCS).

Welcome to the Oracle Utilities Customer Cloud Service Integration to Oracle Field Service Configuration Guide for release 22C. This document focuses on the configurations required for the integration to work.

Quick Links

• Overview

• Solution Architecture

• Configuring Oracle Utilities Customer Cloud Service

• Configuring Oracle Field Service

• Importing, Configuring, and Testing Integration Connections

• Configuring Lookups, Error Handling, and Email Notifications

• Extension Libraries in Oracle Integration Cloud

• Customizations

• Activating and Testing the Integration Flows

• Monitoring and Troubleshooting

• Limitations and Workarounds

• Validation Algorithms

For more information, refer to the integration documentation available on Oracle Help Center at: https://docs.oracle.com/en/industries/energy-water/integrations-index.html

Have a question? Contact your Delivery Team or My Oracle Support.