Appointment Request (Oracle Utilities Service Order Management Initiated)
This section describes data mapping for the following:
receivesomapptrequest
Mapping details for “Receive SOM Appointment Request” activity are as shown in the table below.
Oracle Utilities Customer Cloud Service
Oracle Field Service Cloud
DVM Mapping
Comments
Element Name
Parent Element
Type
Element Name
Parent Element
Type
DVM
Column 1
Column 2
 
$GlobalFaultObject
 
Outermosttag
OIC_OFSC_OIC_OFSC_GAResponse
 
Outermosttag
 
 
 
 
fault
$GlobalFaultObject
Group
responseDetail
OIC_OFSC_OIC_OFSC_GAResponse
Group
 
 
 
 
reason
fault
Field
messageText
responseDetail
String
 
 
 
 
 
 
 
fault
responseDetail
Group
 
 
 
 
errorCode
fault
Field
faultCode
fault
String
 
 
 
 
 
receivesomapptrequest1
Mapping details for “Receive SOM Appointment Request 1” activity are as shown in the table below.
Oracle Utilities Customer Cloud Service
Oracle Field Service Cloud
DVM Mapping
Comments
Element Name
Parent Element
Type
Element Name
Parent Element
Type
DVM
Column 1
Column 2
 
$GlobalFaultObject
 
Outermosttag
OIC_OFSC_OIC_OFSC_GAResponse
 
Outermosttag
 
 
 
 
fault
$GlobalFaultObject
Group
responseDetail
OIC_OFSC_OIC_OFSC_GAResponse
Group
 
 
 
 
reason
fault
Field
messageText
responseDetail
String
 
 
 
 
 
 
 
fault
responseDetail
Group
 
 
 
 
errorCode
fault
Field
faultCode
fault
String
 
 
 
 
 
receivesomapptrequest2
Mapping details for “Receive SOM Appointment Request 2” activity are as shown in the table below.
Oracle Utilities Customer Cloud Service
Oracle Field Service Cloud
DVM Mapping
Comments
Element Name
Parent Element
Type
Element Name
Parent Element
Type
DVM
Column 1
Column 2
 
$invokeRESTOFSCAppt
 
Outermosttag
OIC_OFSC_OIC_OFSC_GAResponse
 
Outermosttag
 
 
 
 
executeResponse
$invokeRESTOFSCAppt
Group
 
 
 
 
 
 
 
response-wrapper
executeResponse
Group
 
 
 
 
 
 
 
timeSlots
areas
Field
responseDetail
OIC_OFSC_OIC_OFSC_GAResponse
Field
 
 
 
Set Default value to " "
areas
 
Group
 
 
 
 
 
 
 
 
 
 
appointmentWindowDuration
appointmentBookingsList
Group
 
 
 
 
 
 
 
shiftId
appointmentBookingsList
Group
 
 
 
 
 
invokerestofscappt
Mapping details for “Invoke REST OFSC Appointment” activity are as shown in the table below.
Oracle Utilities Customer Cloud Service
Oracle Field Service Cloud
DVM Mapping
Comments
Element Name
Parent Element
Type
Element Name
Parent Element
Type
DVM
Column 1
Column 2
 
 
 
Outermosttag
execute
 
Outermosttag
 
 
 
 
 
 
 
QueryParameters
execute
Group
 
 
 
 
 
 
 
dates
QueryParameters
String
 
 
 
concat(substring(/nssrcmpr:OIC_OFSC_OIC_OFSC_GA/ns1:sendDetail/ns1:startDateTime, 1.0, 10.0), ',', substring(/nssrcmpr:OIC_OFSC_OIC_OFSC_GA/ns1:sendDetail/ns1:endDateTime, 1.0, 10.0))
OIC_OFSC_OIC_OFSC_GA
 
Group
 
 
 
 
 
 
 
sendDetail
OIC_OFSC_OIC_OFSC_GA
Group
 
 
 
 
 
 
 
postal
sendDetail
String
postalCode
QueryParameters
String
 
 
 
 
taskType
sendDetail
String
activityType
QueryParameters
String
SOMOFSC_ActivityType
SOM_TaskType
OFSC_ActivityType
Maps OFSC Activity type with SOM task type and vice versa.