The following enhancements are included in this integration release:

The following features are available as part of localization:

In this integration release, plugins have been enhanced to support namespace prefix discrepancy from Oracle Utilities Customer to Meter which may return any namespace prefix in Inbound Web Service response for the plugins applicable.

Integration between Oracle Utilities Customer Cloud Service and Oracle Field Service now supports passing activities for operational devices to Oracle Field Service for subsequent scheduling and fieldwork. Crew can now record the field activities results in Service Histories. The Field Activity UI now shows a list of service histories valid for assets and planned service histories valid for performing the specific field activity.

It allows crew to enter device related information into Service Histories and activity related information into planned/activity-level service histories.

Questionnaire and General Service history types are supported at activity level as downtime and failure service history types are always asset specific.

In the previous releases, only general and questionnaire service history type support was available at asset-level. Now, the Integration solution has been enhanced to support all service history types: general, questionnaire, downtime, and failure at asset-level.

Admin sync process has been improved to sync the activity types from Oracle Utilities Customer to Meter to Oracle Field Service and add a new activity type in Oracle Field Service only if it does not exist in Oracle Field Service.

The Process Activity flow is enhanced to cancel the future appointments as well. The customer can cancel the activity with future appointments now.

The Appointment flow is enhanced to support multi time zones. The time slots will be sent with the XSD offset, so that the applications can convert slots in their time zone easily.

The multi time zone works fine in activity creation only when the Service Point time zone and Oracle Utilities Customer Cloud Service time zone is same.