Oracle Utilities Customer Cloud Service to Oracle Field Service Data Synchronizations
The Admin Sync flow is used to synch the service point data, activity types, activity data, device data and register data to Oracle Field Service. Hence, the end user need not configure any data on the Oracle Field Service side.
This section includes the following:
Service Point Data Sync
The service point data is synced to Oracle Field Service when the Admin Sync flow runs successfully. The Oracle Field Service enumeration properties shown below are updated with Admin data.
Property Description
Property Label
Premise Type
c2m_premise_type
Service Type
c2m_Service_type
SP Instructions
c2m_SP_instructions
SP Warnings
c2m_SP_warnings
Disconnect Location
c2m_disconnect_location
Activity Types Sync
The Activity Types in Oracle Utilities Customer Cloud Service automatically synchronizes to Oracle Field Service when the Admin Sync scheduler Oracle Integration Cloud flow runs successfully. Hence, there is no need to create the activity types manually in Oracle Field Service.
For more information, refer to the Admin Sync (Oracle Integration Cloud Initiated) section in Chapter 2: Business Flows in the Oracle Utilities Customer Cloud Service Integration to Oracle Field Service Configuration Guide included in this release.
The end user can skip the activity types sync using config property in "SOMOFSC_ConfigProps" lookup.
• Configuration property: som.adminsync.activitytypes.sync
By default, the property value is delivered as 'false'. Change the property value to 'true' to sync activity types as part of Admin Sync. The activity type features/colors can be customized. These properties can be modified using the “SOMOFSC_ActivityTypeConfigProps” lookup.
Note: As part of Admin Sync all activity types in the Field Task Type extendable lookup will be synchronized to Oracle Field Service when the “som.adminsync.activitytypes.sync” oracle Integration Cloud configuration property is set to 'true'.
Device Data Sync
The following device information will be synchronized in Oracle Field Service when the Admin Sync flow runs successfully. Hence, there is no need to add the data to the Oracle Field Service properties manually.
Device Manufacturer
The following Oracle Field Service properties will sync with device manufacturer data created in Oracle Utilities Customer Cloud Service.
Property Description
Property Label
New Item Manufacturer
c2m_newitem_manufacturer
Existing Item Manufacturer
c2m_item_manufacturer
New Meter Manufacturer
c2m_newmeter_manufacturer
Existing Meter Manufacturer
c2m_meter1_mfg
Device Model
The following Oracle Field Service properties will sync with device model data created in Oracle Utilities Customer Cloud Service.
Property Description
Property Label
New Meter Model
c2m_newmeter_model
Existing Meter Model
c2m_meter1_model
New Item Model
c2m_newitem_model
Existing Item Model
c2m_item_model
Device Configuration Type
The following Oracle Field Service properties will sync with device configuration data created in Oracle Utilities Customer Cloud Service.
Property Description
Property Label
New Meter Configuration Type
c2m_new_meter_type
Existing Meter Configuration Type
c2m_meter1_type
New Item Configuration Type
c2m_new_item_type
Existing Item Configuration Type
c2m_item_type
Device Types
The following Oracle Field Service properties will sync with device types data created in Oracle Utilities Customer Cloud Service.
Property Description
Property Label
New Meter Device Type
c2m_newmeter_devicetype
Existing Meter Device Type
c2m_deviceType
New Item Device Type
c2m_newitem_deviceType
Existing Item Device Type
c2m_item_device_type
Device Head End System
The following Oracle Field Service properties will sync with device head end system data created in Oracle Utilities Customer Cloud Service.
Property Description
Property Label
New Meter Head End System
c2m_newmeter_headend
Existing Meter Head End System
c2m_headendSystem
Register Data Sync
When the Admin Sync flow runs successfully, the following register data will be synced to Oracle Field Service. Hence, the data need not be entered manually at the Oracle Field Service side.
• SQI
Unit of Measure
The following properties will be synchronized with unit of measure data in Oracle Utilities Customer Cloud Service.
Property Description
Property Label
Unit of Measure 1
c2m_meter1_uom
Unit of Measure 2
c2m_meter1_uom2
Unit of Measure 3
c2m_meter1_uom3
Unit of Measure 4
c2m_meter1_uom4
Unit of Measure 5
c2m_meter1_uom5
ERT Unit of Measure
c2m_ert_uom
Time of Usage
The following properties will be synchronized with time of usage data created in Oracle Utilities Customer Cloud Service.
Property Description
Property Label
Time of Usage 1
c2m_meter1_TOU1
Time of Usage 2
c2m_meter1_TOU2
Time of Usage 3
c2m_meter1_TOU3
Time of Usage 4
c2m_meter1_TOU4
Time of Usage 5
c2m_meter1_TOU5
ERT Time of Usage
c2m_ert_tou
SQI
The following properties will be synchronized with SQI data created in Oracle Utilities Customer Cloud Service.
Property Description
Property Label
SQI 1
c2m_meter1_sqi
SQI 2
c2m_meter1_sqi2
SQI 3
c2m_meter1_sqi3
SQI 4
c2m_meter1_sqi4
SQI 5
c2m_meter1_sqi5
ERT SQI
c2m_ert_sqi
Note: Customizations can be made to any of the service point data, activity types, activity data, device data and register data in Oracle Field Service. For detailed customizations, refer to Oracle Field Service Configurations for Oracle Utilities Customer Cloud Service Integration to Oracle Field Service included in this release.