Data Flow
The following diagram shows data flow for the customer contact functionality:
![Shows data flow for the customer contact functionality. Shows data flow for the customer contact functionality.](../NH-SETUP-GUIDE-22C/images/customer-contact-functionality-data-flow-chap5.png)
The integration consumes notification messages from OCI stream and write the pending status file to Oracle Responsys SFTP location. In the same location, Export Feed Data (a Oracle Responsys export batch tool) generates CED files. In the next step, the integration picks up the pending and CED files for further message processing and sends the data to Oracle Utilities Customer Care and Billing to create customer contact statuses.
The following events are supported:
• Email
• SENT
• FAIL
• SKIPPED
• SMS
• SMS_SENT
• SMS_FAIL
• SMS_SKIPPED
The Export Feed Data job is created to export feed data into csv file to an SFTP location.