Business Processes

This integration supports the following business processes:

• Activity Management

• Crew Sync & Status Update

• Event Details Updates

• Failed Equipment Updates

• Attachments

• Pick Up Orders

• Administration Sync

Activity Management

This feature sends status updates from Oracle Field Service to Oracle Utilities Network Management System. The following activity updates are supported in this flow:

• Activity Updated

• Activity Moved

• Activity Started

• Activity Suspended

• Activity Not Done

• Activity Cancelled

• Activity Completed

• Activity Travel Started

• Activity Travel Stopped

Any activity changes in Oracle Field Service will be synchronized to Oracle Utilities Network Management System and the corresponding event details will be updated.

This feature also includes the following activity updates from Oracle Utilities Network Management System to Oracle Field Service:

• Create/Update/Cancel activities

• Preassigned activities are also supported and provide the Oracle Utilities Network Management System operator with the ability to pre-assign crews to specific activities in the Oracle Utilities Network Management System, then pass the assignment information to Oracle Field Service, which would in turn dynamically assign the Oracle Field Service crew to the new activity, without the need to dispatcher involvement.

Crew Sync & Status Update

This feature makes sure that both systems, Oracle Field Service and Oracle Utilities Network Management System, are using the same resource data when communicating. For any resource creation - and update(s) - changes in Oracle Field Service, the Crew Sync process will send a synchronization request to Oracle Utilities Network Management System to ensure data consistency.

The feature also triggers updates to Oracle Utilities Network Management System when a resource is activated/deactivated in Oracle Field Service.

The following route updates are supported in this flow:

• Route Activated

• Route Deactivated

• Route Reactivated

Event Details Updates

This feature sends event details form data from Oracle Field Service to Oracle Utilities Network Management System.

Failed Equipment Updates

This feature retrieves the activity details information from Oracle Field Service and the parsed failed equipment data will be updated to Oracle Utilities Network Management System.

Attachments

This feature enables both the Operator and Field Crews to seamlessly attach and share documents and media pertinent to the event.

Example: damage reports, photos of damaged equipment, offline notes, etc.

Pick Up Orders

This feature sends activity creation requests (pick up orders) from Oracle Field Service to Oracle Utilities Network Management System.

Administration Sync

The Administration Sync integration process is used to synchronize the Oracle Utilities Network Management System admin data to Oracle Field Service. The synchronization will make sure that both the systems are using same data in the communication.