New Features Summary
For a list of existing features, refer to the Oracle Utilities Work and Asset Cloud Service Integration to Oracle Field Service documentation at:
The following enhancements are included in this integration:
Timesheet Improvements
• Work skill enhancements, which were available only for mobile workers until 22B, are now supported for supervisors also. Now supervisors can add individual timesheets for employees separately where work skills are dynamically changed based on the employee selected in the drop-down and also add group timesheet where each employee has an individual drop-down and the work skills of all the employees will auto-populate.
• Made changes to the timesheet to dynamically change Hours value based on the changes in WorkStopped and WorkStarted and the field is made read-only.
Improvements to Activity Duration
The activity duration from Oracle Utilities Work and Asset Cloud Service is now passed to Oracle Field Service and is shown in the Activity Details page. If Oracle Utilities Work and Asset Cloud Service does not pass any duration field, then the Oracle Field Service duration is displayed.
Namespace Support Improvements
Resource Usage and Service History Plugins are enhanced to support namespace prefix discrepancy from Oracle Utilities Work and Asset Cloud Service which does not return namespace prefix in Inbound Web Service response for the applicable plugins.
Activity Level Service Histories Support
• Until release 22B, the integration only supports asset specific service histories on Activity. In this release, activity level service histories have also been supported.
• In Planned Service History, the Service History Entry page is provided with two options for the user either to enter service histories at Activity level or at All Applicable Assets.
• If Activity is selected, service history will be added at the Activity level. When it is completed, no asset will be linked to that service history. If All Applicable Assets is selected, the existing behavior will be followed where relevant assets will be linked to that particular service history.