This section explains how each plugin renders the data. It focuses on the following plugins:

Used to display calls or incidents logged into Oracle Utilities Network Management System for an event.

If there is an outage, the customer can contact the support team who, in turn, can log the call against an incident using the Web Call Entry interface. This update will trigger an outbound from Oracle Utilities Network Management System to Oracle Field Service with the updated call details. On the Oracle Field Service side, crew can view the activity associated with the event and view all calls logged against it.

Serves the purpose of reading and submission of restoration data.

Oracle Utilities Network Management System crew will use this plugin to capture periodic restoration information after the activity assigned to the crew is started in Oracle Field Service. Once the restoration is complete, crew can capture the same with the completion timestamp and send it across to Oracle Utilities Network Management System. Information updated by this plugin also causes Oracle Utilities Network Management System to send an outbound message back to Oracle Field Service with updated information.

Used to upload and show attachments uploaded either from Oracle Field Service or Oracle Utilities Network Management System.

Oracle Utilities Network Management System activity may contain attachments originated from two different sources. Attachments can be uploaded to an Activity in Oracle Field Service, or they can be uploaded into an event in Oracle Utilities Network Management System. In both the scenarios, attachments can be viewed on the Activity Details page in Oracle Field Service.

Serves the purpose of creating a follow up work order from within Oracle Field Service.

After an activity is assigned to a crew, another can be initiated that is similar to the activity assigned to the crew if there is a need for that. The crew might want to create a new activity as a follow up to what he/she is doing. Currently, crew may create only related activity that will be linked to the same event as the initiating activity. Crew has an option to create this follow up order either before or after the activity is started. Newly created follow up activity can be assigned to a bucket selected from a list of available buckets.

Serves the purpose of adding Failed Equipment Details for any activity that is added to the Crew bucket and in ‘started’ status. Once the data is submitted by crew, it is a synchronous call and data will be synced with Oracle Utilities Network Management System in runtime.

Serves the purpose of adding Event Details for any activity which is added to the Crew bucket and in ‘started’ status. Once the data is submitted by the crew, it is a synchronous call and data will be synchronized with Oracle Utilities Network Management System in runtime.