Oracle Utilities Network Management System to Oracle Field Service Data Synchronizations

The user interface data from Oracle Utilities Network Management System is replicated into Oracle Field Service customized drop down lists, combo boxes, and other fields. The Admin Sync integration in Oracle Integration Cloud will be retrieving the Oracle Utilities Network Management System Admin data and looping through them to insert/update the Oracle Field Service fields.

The following data is being transferred:

• Eventcategory “Picklist”

• Failed Equipment

• Phases

• Manufacturers

• Crew Types - Work Skills

• Control Zones

• Work Zones

• Event Type Category “Pick Listen VMap”

• Customer Types

Eventcategory “Picklist”

This synchronization creates a list of drop-down values from the Completion Actions tab in Oracle Utilities Network Management System to the Event Details tab in Oracle Field Service.

The following figure shows the event details in Oracle Utilities Network Management System.

The following figure shows the event details in Oracle Field Service:

Failed Equipment

Fields in the Equipment Failure tab in Oracle Utilities Network Management System are imported to Oracle Field Service.

The following figure shows the Equipment Failure tab in Oracle Utilities Network Management System.

The following figure shows the Equipment Failure details that are imported to Oracle Field Service.

Phases

The following figure shows the phases defined in Oracle Utilities Network Management System.

Manufacturers

All Oracle Utilities Network Management System defined manufacturers are transferred to the Equipment Failure > Manufacturer drop-down list.

The following figure shows manufacturer details transferred from Oracle Utilities Network Management System to Oracle Field Service.

Crew Types - Work Skills

All the Oracle Utilities Network Management System work skills are added to Oracle Field Service. Example crew types are Guide, Service, Trouble, Line, Eval, and Tree Crew.

Control Zones

Oracle Utilities Network Management System control zones are buckets defined in Oracle Field Service. Oracle Utilities Network Management System has many zones, and if all zones are inserted into the Oracle Field Service dispatch console, it will be too difficult to handle. In Oracle Integration Cloud, the “ofsc.workZone.default.NMSncgClass” property with “ncgClass” value and any Oracle Utilities Network Management System class higher up to and including that value will be synchronized.

Example: If the property is set to “4802”, the control zones that are highlighted in the figure below be will be transposed in Oracle Field Service.

Work Zones

Work zones can be assigned to resources in Oracle Field Service. All the Oracle Utilities Network Management System control zones that have the “ncgClass” value defined in the “ofsc.workZone.default.NMSncgClass” property will be inserted or updated in Oracle Field Service.

Event Type Category “Pick Listen VMap”

Oracle Utilities Network Management System event type categories are synchronized with Oracle Field Service.

Customer Types

Oracle Utilities Network Management System customer types are synchronized in Oracle Field Service.