This section provides general information about the functionality and processing of Oracle Utilities Customer to Meter integration to Oracle Utilities Network Management. This integration uses Service-Oriented Architecture (SOA) Suite.

The following products are involved in the integration:

Oracle Utilities Customer to Meter is a next generation customer service and billing application that incorporates a modern meter data management system.

Oracle Utilities Customer to Meter is a central repository for customer information (such as name, address and phone number) that manages all aspects of the utility customer lifecycle including service connections, trouble calls, and outages.

Oracle Utilities Network Management System processes trouble calls from customers and analyzes them to determine probable outage locations. It can generate estimated restoration times (ERTs) that can then be provided back to customers.

Oracle Utilities Network Management System also keeps a history of all of the customer calls that were entered in the system, as well as a history of all events that were known to affect a customer even if the customer did not call in. In addition to responding to unplanned outages and non-outage problems, Oracle Utilities Network Management System can help a utility plan maintenance work or new construction that may impact existing customers. When the detailed switching plans are generated in Oracle Utilities Network Management System, information can be provided to customers about planned outages that will impact them.