Oracle Utilities Network Management System field | Oracle Utilities Customer to Meter Message Element | Notes |
|---|---|---|
call_source_ID | Integration will get the default value from the configuration properties file and map it to the NMS Call Source ID. Trouble calls can be created from different external systems like C2M, IVR or web call entry. Each external system sending trouble calls to NMS will have a unique call_source_ID. This determines where the trouble call originated and makes sure the external ID passed to NMS is unique. NMS prefixes this value to the external ID to make it unique. | |
service_point_ID | spId | |
external_ID | outageCallId | C2M passes the Outage Call ID |
account_number | accounted | Customer's account ID |
trouble_code | outageCodes | Trouble code mapping setup between C2M and NMS must be the same. In NMS, the total length of the string is the total number of distinct groups in the SRS_TROUBLE_CODES table. In C2M, it is the Number of Outage Code Characteristic. |
call_time | callDateTime | |
callback_flag | callbackRequested | In NMS, the possible values include: '0' - callback not requested '1' - callback requested Defaults to '1' if no value is provided. If Y or N are passed to NMS: 'Y' is translated to '1'. 'N' is translated to '0' Use DVM OUC2M_OUNMS_CallBackIndicator to translate C2M value to NMS value. |
callback_before_time | callbackDateTime | |
alt_phone | callbackNumber | When the integration populates this field, it should strip off all delimiters and only pass the numeric values. |
phone | contactNumber | If trouble call is related to an SP, C2M pass customer phone. If fuzzy call, C2M pass the caller's phone. When the integration populates this field, it should strip off all delimiters and only pass the numeric values. |
first_name | contactName | If trouble call is related to an SP, the integration maps it to the main person on the account. If fuzzy call, the integration maps it to the caller's name. |
addr_street | address1 or location1 | If trouble call is related to an SP, the integration maps it to the customer's premise address1. If fuzzy call, the integration maps it to location1 (It must contain a street name or free format location description). |
addr_cross_street | location2 | If fuzzy call, check locationType value. If Street Intersection, populate with location2 (It must contain a cross street). |
addr_building | blockNumber | If fuzzy call, check locationType value. If Street Segment, populate with blockNumber (it must contain a number). |
addr_city_state | city state or locationCity locationState | If trouble call is related to an SP, C2M pass the premise city and state. Concatenation of City, State. If fuzzy call, C2M pass the location city and location state. Concatenation of Location City, Location State. The delimiter provided by the integration is always comma (,). If city or state is blank, no delimiter (,) is needed. |
call_ID | callIdentifier | This is the call identifier's external reference ID (i.e. 911 Reference Number). |
call_taker | userFirstName userLastName | The name of the user who created the outage call also known as trouble call. Integration will concatenate First name <space> Last Name. |
call_comment | Comments | |
meet_type | meetType | In NMS, 1 if new appointment is set and '0' - default value for all other type jobs. Valid Values: 0 - for non-meet calls 1 - create new meet 2 - reschedule existing meet 3- cancel existing meet C2M gets the value from FA Char. Use DVM OUC2M_OUNMS_MeetType to translate C2M value to NMS value. |
meet_time | meetDateTime | C2M will populate meetDateTime only if meet type = 1. |
cancel_flag | Y or null (base on Status) | If Status is Canceled, the integration populate this field with Y, otherwise it is null. Use DVM OUC2M_OUNMS_CallCancelIndicator to translate C2M value to NMS value. outageCallAction The possible values in NMS are: 0 - insert new call 1 - update existing call |
update_flag | outageCallAction | Use DVM OUCC_OUNMS_NewCallIndicator to translate C2M value to NMS value. |
device_ID | transformerId | May be null if trouble call is not related to a specific SP. In C2M from SP Geo Code for Device. |
Oracle Utilities Customer to Meter Trouble Call Request Message | Oracle Utilities Network Management System Trouble Call Stored Procedure Input | ||||
|---|---|---|---|---|---|
Element Name | Parent Element | Type | Element Name | DVM Name | Comments |
requestMessage | OutermostTag | ||||
outageCallId | requestMessage | Field | external_ID | ||
spId | requestMessage | Field | service_point_ID | ||
premiseId | requestMessage | Field | |||
accounted | requestMessage | Field | account_ID | ||
contactName | requestMessage | Field | first _name | ||
contactNumber | requestMessage | Field | Phone | ||
callIdentifier | requestMessage | Field | call_ID | ||
callDateTime | requestMessage | Field | call_time | ||
OutageCallAction | requestMessage | Field | update_flag | OUCC_OUNMS_NewCallIndicator | |
Status | requestMessage | Field | cancel_flag | OUC2M_OUNMS_ CallCancelIndicator | |
faComments | requestMessage | Field | call_comment | ||
userId | requestMessage | Field | |||
userFirstName | requestMessage | Field | call_taker | ||
userLastName | requestMessage | Field | call_taker | ||
country | requestMessage | Field | |||
addressLine1 | requestMessage | Field | addr_street | ||
addressLine2 | requestMessage | Field | |||
addressLine3 | requestMessage | Field | |||
addressLine4 | requestMessage | Field | |||
houseType | requestMessage | Field | |||
number1 | requestMessage | Field | |||
number2 | requestMessage | Field | |||
inCityLimit | requestMessage | Field | |||
city | requestMessage | Field | city_state | ||
geographic | requestMessage | Field | |||
county | requestMessage | Field | |||
state | requestMessage | Field | city_state | ||
postal | requestMessage | Field | |||
locationType | requestMessage | Field | |||
blockNumber | requestMessage | Field | addr_building | ||
location1 | requestMessage | Field | addr_street | ||
location2 | requestMessage | Field | addr_cross_street | ||
locationCity | requestMessage | Field | addr_city_state | ||
locationState | requestMessage | Field | addr_city_state | ||
meetDateTime | requestMessage | Field | meet_time | ||
meetType | requestMessage | Field | meet_type | OUC2M_OUNMS_MeetType | |
outageCodes | requestMessage | Field | trouble_code | ||
transformerId | requestMessage | Field | device_ID | ||
callbackRequested | requestMessage | Field | callback_flag | OUC2M_OUNMS_ CallBackIndicator | |
callbackDateTime | requestMessage | Field | callback_before_time | ||
callbackNumber | requestMessage | Field | alt_phone | ||
customElements | requestMessage | ||||