Trouble Call History Query Process

This section describes data mapping for the following:

Trouble Call History Query Request Message Mapping

The mapping details for Trouble Call History Query request are as shown in the table below:

Oracle Utilities Customer to Meter Request Message Elements			Oracle Utilities Network Management System Field
Element Name	Parent Element	Type	Element Name	DVM Name	Comments
<callHistoryRequest>		OutermostTag
	spId	Field	CID
	premiseId	Field	PREMISEID
	accountId	Field	ACCOUNTNUMBER
	location	Field
	cityStreet	Field	CITY
	state	Field	STATE
	intersection	Field
	street1	Field	STREET1
	street2	Field	STREET2
	intersection	Field
	segment	Field
	Street	Field	STREET1
	Number	Field	BLOCKNUMBER
	Segment	Field
	Location	Field
	externalId	Field	EXTERNALID
	callIdentifierId	Field	CALLID
	callerName	Field	CALLERNAME
	callerPhoneNumber	Field	CALLERPHONE
			P_NUM_DAYS
</callHistoryRequest>

Trouble Call History Query Response Message Mapping

The mapping details for Trouble Call History Query response are as shown in the table below:

Oracle Utilities Customer to Meter Request Message Elements			Oracle Utilities Network Management System Field
Element Name	Parent Element	Type	Element Name	DVM Name	Comments
<callHistoryRequest>		OutermostTag
<callHistory>
	seq	Field	NUMB
	spId	Field	CID
	callDate	Field	INPUT_TIME
	location	Field
	complaintDescription	Field
	callComments	Field
	issuer	Field
	referenceNumber	Field
	contactName	Field
	callStatus	Field	ACTIVE OUC2M_OUNMS_Call_Status
	callId	Field	GENERAL_AREA
			P_ERR_NO
			P_ERR_MSG
			UDF1
			UDF2
			UDF3
			UDF4



			UDF5
</callHistory>
<exceptionInfo>	<messageCategory/>
	<messageNumber/>
	<comments/>
	<messageParms>
	<parmSequence/>
	<messageParmValue/>
	</messageParms>
</exceptionInfo>
</callHistoryResponse>