This integration release includes the following new features:

Customer data is synchronized between Oracle Utilities Customer to Meter and Oracle Utilities Network Management System. To view customer information in the Oracle Utilities Network Management System application, only current information is required to associate customers with service location and supply nodes in the network data model.

Trouble calls created/updated in Oracle Utilities Customer to Meter can be captured and sent to Oracle Utilities Network Management System. The integration handles both trouble calls created for a particular customer with known service point, as well as “fuzzy” calls which are not initially associated with a customer or device.

The results for query trouble calls that were placed by a particular customer or caller in Oracle Utilities Network Management System can be displayed in Oracle Utilities Customer to Meter.

You can query the current/recent Oracle Utilities Network Management System jobs that impact a particular customer and display the results in Oracle Utilities Customer to Meter.

You can query the planned outage jobs in Oracle Utilities Network Management System impacting a particular customer and display the results in Oracle Utilities Customer to Meter.