• Preface
  • Audience
  • Documentation and Resources
  • Documentation Accessibility
  • Conventions
  • Acronyms
• Oracle Utilities Network Management System Integration to Oracle Field Service Configuration Guide
• Solution Architecture
  • Solution Diagram
    • Synchronous
    • One-way Asynchronous
  • Business Flows
    • Admin Sync (Oracle Utilities Network Management System Initiated)
    • Resources 'Crew' Sync (Oracle Field Service Initiated)
    • Order (Oracle Utilities Network Management System Initiated)
    • Order Async (Oracle Utilities Network Management System Initiated)
    • Order Complete (Oracle Field Service Initiated)
    • Order Complete Async (Oracle Utilities Network Management System Initiated)
    • Activity Created (Oracle Field Service Initiated)
    • Activity Update (Oracle Field Service Initiated)
    • Event Details Update (Oracle Field Service Initiated)
    • Failed Equipment Updates (Oracle Field Service Initiated)
    • NMS Attachments (OIC Initiated)
    • OFS Attachments (OIC Initiated)
    • Resources 'Crew' Create/Update (Oracle Field Service Initiated)
    • Resources 'Crew' Route (Oracle Field Service Initiated)
    • Ping (Oracle Utilities Network Management System Initiated)
    • Common Error Handler (OIC Initiated)
    • Chat Notification (OIC Initiated)
    • Find Resource Bucket (OIC Initiated)
• Configuring Oracle Utilities Network Management System
  • Configuring Admin Data in Network Management System
  • Adding Oracle Integration Cloud Certificates
  • Configuring the Operations Mobile Application
• Configuring Oracle Field Service
  • Configuring Oracle Field Service
  • Configuring Network Management System Priority
• Importing, Configuring, and Testing Integration Connections
  • Importing the Oracle Integration Cloud Package from Oracle Cloud Marketplace
  • Verifying the Package Import
  • Configuring Connections in Oracle Integration Cloud
    • Configuring Oracle Utilities REST NMS1 for NMS-OFSC
    • Configuring Oracle Utilities REST OFSC for NMS-OFSC
    • Configuring Oracle Utilities REST API OFSC for NMS-OFSC
    • Configuring Oracle Utilities REST OIC for NMS-OFSC
    • Configuring Oracle Utilities REST for NMS-OFSC
  • Configuring Agent (if applicable)
    • Possible Combinations
    • Creating an Agent Group
    • Downloading Agent Installer
    • Installing On-Premises Agent
  • Setting up Certificates for Security
• Configuring Lookups, Error Handling, and Email Notifications
  • Configuring Lookups
    • Editing Lookups
  • Configuration Properties
  • Error Handling
    • Error Handling Ways
    • Resubmitting the Error Instances in Oracle Integration Cloud
  • Email Notifications
  • Chat Notifications
• Customizations
  • Adding New Mappings
• Activating and Testing the Integration Flows
  • Activating Integration Flows
  • Testing the Integration Flows
• Monitoring and Troubleshooting
  • Oracle Utilities Network Management System
    • Oracle Utilities Network Management System Error Logs
  • Oracle Integration Cloud
    • Monitoring Integration Flows
    • Troubleshooting
• Limitations and Workarounds
  • Oracle Field Service
  • Oracle Utilities Network Management System

Preface

Oracle Utilities Network Management System Integration to Oracle Field Service Release 23C Configuration Guide