New Features Summary

This integration includes the following features:

• Activity Management

• Activity Created (Pickup Work)

• Unrelated Pickup Work

• Damage Assessment

• Switching

• Event Details Updates

• Failed Equipment Updates

• 'Crew' Sync & Status Update

• Attachments

• Admin Sync

Activity Management

Activity Management integration will send status updates from Oracle Field Service to Oracle Utilities Network Management System. The following activities updates are supported in this flow:

• Activity Updated

• Activity Moved

• Activity Started

• Activity Suspended

• Activity Not Done

• Activity Canceled

• Activity Completed

Any activity changes in Oracle Field Service will be synchronized to Oracle Utilities Network Management System and the corresponding event details will be updated.

The Activity Management feature also includes the following activity updates from Oracle Utilities Network Management System to Oracle Field Service:

• Create/Update/Cancel activities

• Preassigned Activities are also supported and provide the Oracle Utilities Network Management System operator with the ability to pre-assign crews to specific activities in the Oracle Utilities Network Management System, then pass the assignment information to Oracle Field Service, which would in turn dynamically assign the Oracle Field Service crew to the new activity, without the need to dispatcher involvement.

Note: The support for standard trouble activities (switching and damage assessment activities) is not included in this release.

Activity Created (Pickup Work)

The Activity Created process will send activity creation requests (pickup orders) from Oracle Field Service to Oracle Utilities Network Management System.

Unrelated Pickup Work

This feature allows the field crew to create a pickup work request in the Operations Mobile App (OMA) for work unrelated to the current event. Navigation between OMA and the OFS Mobile app is facilitated via mobile deep links.

Damage Assessment

This feature allows the field crew to create Damage Reports in the Operations Mobile App (OMA). Navigation between OMA and the OFS Mobile app is facilitated via mobile deep links.

Switching

This feature allows the field crew to manage assigned switching sheet steps in the Operations Mobile App (OMA) for eligible events that include switching plans. Navigation between OMA and the OFS Mobile app is facilitated via mobile deep links.

Event Details Updates

The Event Details Updates process will send event details form data from Oracle Field Service to Oracle Utilities Network Management System.

Failed Equipment Updates

The Failed Equipment Updates feature retrieves the activity details information from Oracle Field Service and the parsed failed equipment data will be updated to Oracle Utilities Network Management System.

'Crew' Sync & Status Update

The Crew Sync & Status Update feature ensures that both systems, Oracle Field Service and Oracle Utilities Network Management System, use the same resource data when communicating. For any resource creation - and update(s) - changes in Oracle Field Service, the Crew Sync process will send a synchronization request to the Oracle Utilities Network Management System to ensure data consistency. This feature also triggers updates to Oracle Utilities Network Management System when a resource is activated/deactivated in Oracle Field Service.

Attachments

The Attachments feature enables both the Operator and Field Crews to seamlessly attach and share documents and media pertinent to the event.

Examples: damage reports, photos of damaged equipment, offline notes, etc.

Admin Sync

This integration process is used to sync the Oracle Utilities Network Management System admin data to Oracle Field Service. The sync will ensure that both systems are using the same data when communicating. At a high-level, this Admin Sync process runs through 10 sub-processes to sync the following Oracle Field Service data:

• Event Category “PickList”

• FailedEquipment

• Phases

• Manufacturers

• CrewTypes - WorkSkills

• ControlZones

• WorkZones

• EventType Category “PickListEnv”

• CustomerTypes