Type of Error | Action | Notification Type | Retry |
---|---|---|---|
External Mobile Control Data service unavailability | • Process Stop • The OIC instance is marked as Failed | Technical Error Email | Reschedule execution in OIC |
Failure in any of the file creation or any other errors | • Files already in Object Storage remain. • Collect the error details. • Process the next file. • At the end, a summary notification email and, if applicable, a Technical Error Detail email are sent. • The OIC instance is marked as Failed. | • Technical Error Email • Business Notification Email with Summary of Files | Reschedule execution in OIC |
Type of Error | Action | Notification Type | Retry |
---|---|---|---|
Invalid Token | • Process Stop • The OIC instance is marked as Failed. | Technical Error Email | Reschedule execution in OIC |
Remote Fault[Application down] | • Process Stop • The OIC instance is marked as Failed. | Remote Error Email | Reschedule execution in OIC |
Business Fault [Bad Request] | • The error is collected for each record. • The EXTERNAL_REC_INFO field is not updated and still retains the value of N. • OIC processing is successful. | Business Error Email with failed records | Fix the relevant issue and reschedule execution in OIC |
Technical Fault[Xpath or DVM issue] | • The error is collected for each record. • The EXTERNAL_REC_INFO field is not updated and still retains the value of N. • OIC processing is successful. | Business Error Email with errors as attachment | Fix the relevant issue and the next run should successfully process the record. If the records cannot be fixed, update the EXTERNAL_REC_INFO field of the Task layer to Y. |