Oracle Utilities Work and Asset Cloud Service Integration to Oracle Field Service helps to manage a fieldwork originated in the Oracle Utilities Work and Asset Cloud Service solution in Oracle Field Service. The integration can be leveraged to create /update/ cancel and complete activities in the field using the Oracle Field Service solution.

The major business flows revolve around activities and usage reporting. The activities are created in Oracle Utilities Work and Asset Cloud Service and sent to Oracle Field Service for the mobile worker to perform the activity. The field activity completion information is sent from Oracle Field Service to Oracle Utilities Work and Asset Cloud Service. In addition, the integration supports admin sync from Oracle Utilities Work and Asset Cloud Service to Oracle Field Service.

The three major components in this implementation are:

Oracle Utilities Work and Asset Cloud Service efficiently manages asset lifecycles, streamlines maintenance operations, maximizes supply chain performance, enhances safety, and improves regulatory compliance.

Oracle Field Service is built on time-based, self-learning, and predictive technology, empowering to solve business problems while evolving the field service organization. It has various modules to choose, such as forecasting, routing, capacity, mobility, collaboration, core manage, smart location, customer communication, and more. It leverages the performance pattern profiles to create optimal daily routes and schedules and continues to learn as employee work patterns change over time.

The Oracle Field Service functionality is based on user privileges to support the business case. There are two primary types of users:

The screens are different for administrator, dispatcher, crew, and so on. For more information, refer to Additional Information - Integration Concepts.

Oracle Integration Cloud is a business accelerator package with pre-build interactions to facilitate Oracle Utilities Work and Asset Cloud Service and Oracle Field Service communications.

Oracle Integration Cloud ensures that the Oracle Utilities Work and Asset Cloud Service requests are being forwarded to Oracle Field Service and vice versa. Oracle Utilities Work and Asset Cloud Service are sending direct requests when the operator makes changes on the user interface. On the other hand, Oracle Field Service is an event-based applications and Oracle Integration Cloud is listening to incoming event changes.

To implement certain business logic, Oracle Integration Cloud is using properties stored configuration files named lookups to: