This integration supports the following business processes:

This feature is used to sync the control data from Oracle Utilities Work and Asset Cloud Service to Oracle Field Service. It also creates the work skill related configurations needed in Oracle Field Service to match activities with resources and for crew tracking. An integration process is run on initial installation or on a need only basis when new control data from Oracle Utilities Work and Asset Cloud Service or work skill related configurations needs to be created or updated in Oracle Field Service.

This feature accepts the send data request from Oracle Utilities Work and Asset Cloud Service and sends status updates from Oracle Field Service to Oracle Utilities Work and Asset Cloud Service. The following activity updates are supported in this flow:

When activity is created, updated, or cancelled, Oracle Utilities Work and Asset Cloud Service sends the activity details message to Oracle Field Service, which also includes the list of issued assets and attachments if any. The information is sent synchronously from Oracle Utilities Work and Asset Cloud Service, regardless of the activity type, and Oracle Field Service sends back a response.

When activity is completed, Oracle Field Service sends the activity completion details, material usage details, service history details, attachment details attached at both activity and asset level along with the completion status, to complete the activity in Oracle Utilities Work and Asset Cloud Service.

Additionally, Oracle Field Service can send an “Activity Update” request to Oracle Utilities Work and Asset Cloud Service and this request can be initiated by the crew from Oracle Field Service to pull the latest activity details including issued assets for which a material request was issued on the activity in Oracle Utilities Work and Asset Cloud Service.

This feature is used to perform various asset operations from Oracle Field Service to Oracle Utilities Work and Asset Cloud Service. Oracle Field Service sends the details either before the completion or after the completion of the activity.

These operations can be performed on Assets and Components using the “Asset Query Integration flow”.

Oracle Field Service sends the Asset Query details which include Asset ID, Badge Number, and location ID to Oracle Utilities Work and Asset Cloud Service. Oracle Utilities Work and Asset Cloud Service responds with all the asset details if the call is successful, else it responds with an error message.

There are 3 inventory pools in Oracle Field Service in which assets/components are maintained based on their status:

The installed asset/attached component moves to the installed pool. The replaced asset or component removed and Out of Service assets moves to the deinstalled pool. All the issued assets/components initially when not installed or removed will be in the customer pool. Also, an empty asset location with no assets installed stays in the customer pool.

The following operations can be performed on Assets and Components from Oracle Field Service, independent of the Asset Query integration process.

This feature is used to display the asset attributes details of assets in existing pool, installed pool or de-installed pool including issued asset list and installed asset list.

This feature is used to perform various operations including creation of Work Order and Work Request from Oracle Field Service to Oracle Utilities Work and Asset Cloud Service.

This feature is used to send the resource usage details from Oracle Field Service to Oracle Utilities Work and Asset Cloud Service. Oracle Field Service sends the details either before the completion or after the completion of the activity.

The resource usage details that can include either the individual time sheet or crew time sheets by supervisor or equipment usage or other equipment usage to the Oracle Utilities OFSC WACS Resource Usage Details integration process deployed on Oracle Integration Cloud which further passes on the details to Oracle Utilities Work and Asset Cloud Service.

This feature is used to send the interim status details of the Work Activity from Oracle Field Service to Oracle Utilities Work and Asset Cloud Service. Oracle Field Service sends the details before the completion of the activity.

This feature is used to sync storeroom data from Oracle Utilities Work and Asset Cloud Service to Oracle Field Service where the storeroom type is Truck.

If the storeroom from Oracle Utilities Work and Asset Cloud Service does not exist in Oracle Field Service, a new record in Oracle Field Service is created. If the resource already exists, then the corresponding data in Oracle Field Service is updated. Otherwise, the respective resource’s status is marked as ‘inactive’.

Now, you can synchronize the inventory in each storeroom as follows: