Configuration Changes

This release needs the following configuration changes:

Oracle Integration Cloud

To achieve the new changes a few properties have been added and two new lookups have been created. All of these must be customized according to the Oracle Utilities Network Management System and Oracle Field Service installation.

OUTL-BRT-NMS_OFSC_ConfigProps

• ofsc.resourceType.crew: Labels of the Oracle Field Service Resource Types that define a crew. This is a delimited string containing all the possible values. The delimiter value is defined in the ofsc.resourceType.delimiter property.

• ofsc.resourceType.delimiter: (OUTL-BRT-NMS_OFSC_ConfigProps) Delimiter that’s used in the ofsc.resourceType.crew property as well as the crew member classes and vehicle types lookups.

• ofsc.resourceType.bucket: The label value of the Oracle Field Service Resource Type that defines a bucket.

OUTL-BRT-NMS_OFSC_CrewMemberClasses

Define the Oracle Field Service Resource Type Label or Codes are being targeted when requesting crew composition requests. The Crew Member Class that are allowed are defined in the Oracle Utilities Network Management System Admin Data and can be defined during project configuration.

Translation from Oracle Field Service labels to Oracle Utilities Network Management System crew member values.

The ofs.crew.composition.crewmember delimited property string defines all the Oracle Field Service resource types of labels that will be filtered as part of a crew member list. The value will be a concatenated list of the subsequent properties.

All subsequent properties will be used to translate from Oracle Field Service value into an accepted Oracle Utilities Network Management System value as defined in the admin data.

OUTL-BRT-NMS_OFSC_VehicleTypes

Define what’s OFS Resource Type Label or Codes are being targeted when requesting crew composition requests. The Vehicle Types that are allowed are defined in the Oracle Utilities Network Management System Admin Data and can be defined during project configuration.

Translation from Oracle Field Service labels to Oracle Utilities Network Management System vehicle type values.

The ofs.crew.composition.vehicle delimited property string defines all the Oracle Field Service resource types of labels that will be filtered as part of a crew vehicle list. The value will be a concatenated list of the subsequent properties.

All subsequent properties will be used to translate from Oracle Field Service value into an accepted Oracle Utilities Network Management System value as defined in the admin data.

Oracle Field Service

The 24c release to return crew assistants need to be configured for the operator to assign crew members and vehicles to a crew.

Resource Types

As explained in the previous paragraphs: crews, crew members and vehicle types need to be configured to align with the properties set in Oracle Integration Cloud.

• Retrieve and update the ‘crew’ resource type(s) in ofsc.resourceType.crew

• Create all the crew member classes and vehicle types and update these values in the corresponding OUTL-BRT-NMS_OFSC_CrewMemberClasses and OUTL-BRT-NMS_OFSC_VehicleTypes lookups.

Activity Type

• Verify and create if needed an activity type with the feature “Teamwork” exist.

• Verify and create if needed the above activity type in the Add Activity screen for the dispatcher user type.