For a list of existing features, refer to the Oracle Utilities Work and Asset Cloud Service Integration to Oracle Field Service documentation on the Integrations page on Oracle Help Center.

The following enhancements are included in this integration:

The Oracle Utilities WACS OFSC Admin Data Sync integration now allows Oracle Field Service forms to be created for questionnaire service history types. This feature is enabled by setting the createServiceHistoryForms.default property of the WAMOFSC_ConfigProps lookup to “yes” in Oracle Integration Cloud.

An Oracle Field Service form is created for each Oracle Utilities Work and Asset Cloud Service service history type whose service history business object is ‘Questionnaire Service History’ (W1-QuestionnaireSvcHistType). The content of the form is generated using the service history type’s questions. A form field is added to the form for each question/answer whose style is Input text, Checkbox, Date, or Date Time. For radio button style answers, a single form field is added for each Oracle Utilities Work and Asset Cloud Service question. The Oracle Integration Cloud service.history.form.radio.button.limit property in the WAMOFSC_ConfigProps lookup controls whether the form field added for a radio button style answer is a radio button group or a dropdown list. If the number of radio button style answers in the Oracle Utilities Work and Asset Cloud Service question is equal to or less than the value of the Oracle Integration Cloud property, the form field will be created as a radio button group with a radio button for each answer in Oracle Utilities Work and Asset Cloud Service. If not, the form field will be created as a drop-down list with a valid value for each answer in Oracle Utilities Work and Asset Cloud Service.

For service history type questions that are repeatable multiple occurrences of the form fields related to the question may be added to the form. The service.history.form.question.repeats property determines how many occurrences will be added. If a repeatable question is required, only the last set of the question’s form fields will be required, the others will be optional.

Oracle Field Service has a new feature that allows, for an activity, photographs to be taken directly from the mobile application with the resulting images stored in Oracle Cloud Infrastructure Object Storage.

The Activity Details screen has been altered to incorporate this feature. When an activity is completed, if photographs have been captured using this feature, the integration will create a service history to pass the details of the photographs to Oracle Utilities Work and Asset Cloud Service. A reference for each of the photographs will be recorded as an attachment to the service history. The service history's type is specified in Oracle Integration Cloud using the property attachment.service.history.type of the WAMOFSC_ConfigProps lookup.

To use this functionality, the following configuration is required:

The Activity Assets and Truck Items screens are updated to make them easier and more intuitive to use. You will now see a new primary action button and a three-dot menu button for each relevant row in these screens.

The primary action button provides a direct link to a key task related to the row. For example, a row for a location without an assets has an Install button. The three-dot menu button opens a menu for additional tasks, such as adding a service history for the row’s asset. These buttons allow a fieldworker to perform tasks tasks from the list of locations and assets, without having to navigate to the Assets/Equipment Details screen.

The Activity Assets and Truck Items screens are included in the Activity Assets plugin. These screens can be opened from the Activity Details page when the User Experience Version is set to ‘2’.