This section includes graphical descriptions of the functionality included for this integration point.:

This integration process describes the path of an Oracle Utilities Customer Care and Billing Get Appointment Slot request. When an Oracle Utilities Customer Care and Billing user searches for available appointment slots from Oracle Utilities Mobile Workforce Management, they include the location where the work needs to be done, the order/task type, dispatch group/service area, slot group/appointment group code, and on/around date time to Oracle Utilities Mobile Workforce Management.

If the Oracle Utilities Customer Care and Billing user does not provide the dispatch group on or around the date and time, Oracle Utilities Customer Care and Billing provides the dispatch group of the selected field activity as the default for this information. The system uses the schedule date and time of the selected field activity for the On/Around Date. If available appointment slots are found, Oracle Utilities Mobile Workforce Management sends a response containing the list of appointment slots. If no available slots are found, the response returns an empty list and a message is displayed on the Oracle Utilities Customer Care and Billing Appointment screen informing the user that no available appointments are found.

If an error is encountered while transforming the message, or the Mediator or Oracle Utilities Mobile Workforce Management is unreachable, the system synchronously responds to the requesting application with an error. An error message is displayed on the Oracle Utilities Customer Care and Billing Appointment screen informing the user that an error was encountered by the external system.