Custom Extensions

This chapter provides information on custom Extensions for Oracle Utilities Customer Care and Billing and Oracle Utilities Mobile Workforce Management.

The integration can be extended further to support the following functionality:

• Provide Oracle Utilities Mobile Workforce Management with additional information related to activities.

• Provide Oracle Utilities Customer Care and Billing with additional completion information. This can be updates to service point, meter or item information as well as any other information captured by the crew.

As an example, if a crew needs to correct the badge number for an item or update a meter configuration, the information cannot be updated automatically since this may affect billing or other areas which need to be monitored. Instead the system creates a ToDo Entry to prompt user intervention and manually update the data.

This chapter provides steps on how to configure the extensions in both applications followed by additional information to help explain those configurations. It includes:

• Passing Additional Information

• Additional Information Related to Activities

• Provide Oracle Utilities Customer Care and Billing with Additional Completion Information

• Additional Configuration Information