Base Package Service Task Types
This section provides descriptions of the service task types provided with the base package.
|
Service Task Type |
Business Object |
Detailed Description |
Related Transaction Business Object |
| Appointment Notification Task Type | C1-NotifyAppointmentTaskType | This business object is used to capture the information to use in appointment notification processing. | Appointment Notification Task |
| Create Customer Contact Task Type | C1-CreateCustContactTaskType | This business object is used to capture the information to use in create customer contact task processing. | Customer Contact Request Task |
| Direct Debit Task Type | C1-DirectDebitMandateTaskType | This business object defines configuration information that is used for processing Single Euro Payments Area (SEPA) direct debit transactions. | Direct Debit Mandate Task |
| FA Completion Task Type | C1-FACompletionTaskType | This business object captures the attributes used in field activity completion task processing. | FA Completion Task |
| Field Activity Remark Task Type | C1-FieldActivityRemarkTaskType | This business object is used to capture the information to use in create field activity remark task processing. | Field Activity Remark Task |
| Form Task Type | C1-FormTaskType | This business object captures attributes relevant for a particular form type to be used when a self-service customer creates a form. | Form Task |
| Missed Appointment Notification Task Type | C1-NotifyMissedApptTaskType | This business object is used to capture the information to use in missed appointment processing. | Missed Appointment Notification Task |
| Notification Task Type | C1-NotifyTaskType | This business object captures information about a notification that is made available for sign-up by self-service users. | Notification Preferences |
| Net Energy Metering Task Type | C1-NEMTrueUpTaskType | This business object is used to maintain the various configuration options that are used by the true up monitor (TUM) business object's algorithms. It defines the length of the true up period as well as the adjustments types used during the true up process. For true up reversals, the adjustment cancel reason to use is also captured here. | True Up Monitor Task |
| Outage Call Type | C1-OutageCallType | This business object defines the behavior of an outage call type used to support trouble calls captured in CCB and integrated to NMS. | Outage Call |
| Payment Arrangement Task Type | C1-PATaskType | This business object defines the expected behavior for when a self-service user requests a payment arrangement. | Payment Arrangement Task |
| PPB Payment Notification Task Type | C1-PPBPaymentNotifyTaskType | This business object captures information about the Prepaid Billing Payment Request notification that is made available for sign-up by self-service users. | Notification Preferences |
| Prepay Biller Task Type | C1-PrepayBillerTaskType | This business object defines the behavior of a prepay biller task type used in smart meter prepay billing. | Prepay Biller Task |
| Product Offer Publish | C1-ProductOffer | This business object contains the product offer elements that are relevant when publishing product offers to Siebel Energy. It is used to read product offer information when building the initial and final snapshots for the sync request. | Not defined |
| Product Offer Task Type | C1-ProductOfferTaskType | This business object is used to define the behavior of a product offer. Product offers are configured in CCB and published to Siebel Energy. | Not defined |
| SA Creation Rule Publish | C1-SACreationRule | This business object contains the SA creation rule elements that are relevant when publishing product offers to Siebel Energy. It is used to read SA creation rule information when building the initial and final snapshots for the sync request. | Not defined |
| SA Creation Rule Task Type | C1-SACreationRuleTaskType | This business object defines the behavior of the SA creation rules for a product offer. Each SA creation rule indicates the type of service agreement to create for the product offer. | Not defined |
| Service Request Task Type | C1-ServiceRequestTaskType | This business object is used as a parent service task type business object for service request related task types such as appointment notification, missed appointment and customer contact creation requests. | Not defined |
| Siebel Customer Maintenance Task Type | C1-CustomerMaintenanceTaskType | This business object is used in the Siebel integration. When a customer maintenance request is received from Siebel, an inbound service determines the service task type to use for the event. | Siebel Customer Maintenance Task |
| Start/Stop Task Type | C1-StartStopTaskType | This business object defines the expected behavior for when a self-service user requests to start, stop or transfer service. | Start/Stop Request Task |