Monitoring SA Triggers For Customer Erasure

The base product provides an MO Audit algorithm, Monitor SA Manage Erasure Events (C1-SAMNGEREV) that implementations need to plug in on the Service Agreement (SA) MO to enable automatic triggering of erasure.

Note that this algorithm simply creates a General Process record for the Person. This technique allows the system to perform the erasure evaluation (i.e. in the Manage Erasure Schedule algorithm) in batch. This is to minimize the number of times that the Manage Erasure Schedule algorithm is executed for the same Person. For instance, if the customer had one SA closed, another one canceled and another SA created, the erasure evaluation will only be executed once (i.e. when the C1-MNERP batch process runs) even if there were three SA events for that person.

The Manage Erasure Schedule for Person (C1-MNERP) plugin-driven batch process is provided to process the General Process records for managing person erasure. The Process Record algorithm on this batch process invokes the Manage Object Erasure (F1-ManageErasureScheduleDriver) business service. Refer to the C1-MNERP batch control in the application for more details.