Configuring the Customer Operational Dashboard

This section describes the process for configuring the Customer Operational Dashboard.

Refer to the Using the Customer Operational Dashboard section of the Oracle Utilities Customer Care & Billing Business User Guide. for more information on this functionality.

Configuration for the Customer Operational Dashboard is performed by adding or changing a Master Configuration. You can access the portal from the Admin > General > Master Configuration.

Once the Master Configuration search screen returns, configure the Customer Operational Dashboard Configuration record. Use the Add button beside the record to configure for the first time. If a record has already been added, then click the Edit button instead. Use the embedded help to guide you through the meaning of each configuration field.

This dashboard also leverages a method of pre-staging data known as Statistics Snapshots. Refer to About Statistics in the Oracle Utilities Application Framework Administrative User Guide for more information.

A method for tracking Performance Targets (also known as Service Level Agreements) is also available in the Customer Operational Dashboard. To understand how to set up Performance Targets, refer to About Performance Targets in the Oracle Utilities Application Framework Administrative User Guide. The Performance Targets you configure will then be leveraged on the Batch Performance page of the Customer Operational Dashboard.