Defining Customer Questions
A customer question is used to capture specific information related to a request. For
example:
- A customer can be asked questions about a service call being reported.
- A customer can be asked one or more questions during a start, stop or transfer service request.
The responses to customer questions are captured on the Response object that is linked to either a customer service request or a service task.
You can access the portal from . You are brought to a query portal with options for searching for a specific question. Once a question is selected, you are brought to the maintenance portal to view and maintain the selected record.
The
following zones appear as part of the portal's Main tab page:
-
Customer Question: This zone provides information on question and answers. Refer to the zone's embedded help for more details.
-
Service Code List: This zone displays a list of associated service codes. It is hidden if no service code is associated to the current question.