Booking Appointments Via An External System
If your field activity requires an appointment, the user navigates to the appointment page to book the appointment. If the dispatch group for your field activity is associated with an external system's feature configuration, the appointment page includes a user exit to provide the ability to communicate with the external system for the following actions:
- Display available appointments
- Book an appointment
- Cancel an appointment
Implementation specific behavior. The actual behavior of your appointment integration is dependent on your external system behavior. For example, some systems store appointment booking, which may be done real time, independently from storing field activities, which are interfaced in near real time. Other systems may display available appointments real time but may book appointments as part of storing the field activity, which is near real time.
This section describes the tools provided to interface with your external system along with a description of sample integration of real time appointment interaction provided with the system.
Oracle Utilities Mobile Workforce Management integration. In addition to general FA integration logic, the system provides integration with Oracle Utilities Mobile Workforce Management. Refer to the documentation for integration for more information.