Self-Service Integration Configuration

The integration with a self-service application such as Oracle Utilities Customer Self Service and Oracle Utilities Digital Self Service requires the setup of master configuration data that controls the processing of your self-service operations.

To set up self-service integration master configuration, select Admin, General, Master Configuration. You are brought to an all-in-one portal with options to add/edit the master configuration records. Add/edit the following master configuration:

  • •CCB Self Service Integration: This master configuration is used for the integration of customer data with a self service application.

Refer to the embedded help for more details on how each section in this record is configured.