Account - SAs For A Debt Class
This is an information-only page that shows an account's service agreements grouped by debt class.
The source of debt class. An account's debt comes from its service agreement(s). Every service agreement has an SA type. Every SA type references a debt class.
To access this page, drill down on a debt class shown on
Description of Page
The Account ID and the primary name of the account's main customer are displayed.
Debt Class is the debt class associated with the account's service agreement(s).
An account may have service agreements that belong to other debt classes. Navigate to Account - Main Information to see a list of all debt classes associated with an account.
The Service Agreement scroll contains one entry for each service agreement that belongs to the Debt Class. The following information is displayed for each service agreement.
- SA (service agreement) Info is a concatenation of important details about the service agreement.
- Premise defines the service agreement's main premise.
- Current Balance is the amount of debt the customer currently owes.
- Payoff Balance is the amount the customer would owe if they wanted to pay off their debt. Payoff balance is only displayed if it differs from current balance.
If you do not understand the difference between payoff balance and current balance, refer to Current Amount versus Payoff Amount.
- SA Arrears displays the age of the amounts that make up the current balance.
- The Days Old and Arrears Amount information shows the age of the service agreement's debt.
Information about debt balances by age is not applicable to open-item accounts.