Searching and Viewing Service Tasks

Use this procedure to search for and view service tasks using the Service Task Query portal.

  1. Select Menu , then Service Task.
  2. Enter your search criteria.

    Base package search options include customer name, external ID and service task ID.

    Self-service task search criteria include service task type.

  3. Click Refresh.
  4. In the search results list, click the link for the service task you want to view or edit. The selected service task opens in the Service Task portal.