What Type Of Start Field Activities Are Created
The type of the service point (e.g., electric residential, gas industrial) and the state of service (e.g., disconnected / no meter, connected / meter installed) at the service point dictate the type of field activity. For example, if the service point doesn't currently have a meter, the new field activity should request a meter installation. Whereas if there's already a meter installed, but it's turned off, the type of field activity should be to turn on the meter.
If you've set up your system properly, the system creates the appropriate field activity given the type and state of the service point; you shouldn't have to be aware of field activities.
In addition to being linked to the service points, these field activities are also linked to the service agreement / service point relationship so that the system can automatically activate the service agreement when the field activities are complete.
Back-to-Back. We use the term back-to-back to describe the situation when a single field activity supports both the stop and start service requests. The fieldwork algorithm delivered with the base package sets up a back-to-back situation by default when it is aware of both the start AND stop customers at a premise.
For more information about the field activities associated with your SP types, refer to Setting Up Field Activity Type Profiles. Refer to The System Activates Most Service Agreements Behind-The-Scenes for information about how the system monitors field activities linked to a service agreement. Refer to The Lifecycle Of Field Activities And Field Orders for information about how field activities are dispatched and completed.