Adjustment Type And Balances

When you create an adjustment, you must define its adjustment type. The adjustment type controls how payoff balance and current balance are affected by the adjustment amount.

You can only pick adjustment types that make sense for the service agreement. For example, if your organization doesn't allow budget billing, all adjustments for a utility service agreement will affect payoff balance and current balance the same (you can't get the balances out-of-sync).

The various types of adjustments that may be linked to a service agreement are controlled by the adjustment profiles defined on the service agreement's SA type.