How Are Write-Off Processes (and their Events) Canceled?

When a stopped service agreement's balance is reduced to zero (i.e., it closes), the system checks if there is an ongoing write-off process associated with the service agreement. If so:

The system "removes" the service agreement from the write-off process.
When the last service agreement is removed from a write-off process, the system cancels all pending write-off events and deactivates the write-off process.
If the canceled process has collection agency referrals, the system cancels the referrals.

Note:

Real time cancellation. Unlike collection processes, the system cancels write-off processes real time (i.e., there is no equivalent of the collection process monitor for write-off processes). This means that if a customer (or collection agency) pays for a service agreement that is linked to write-off process, the system will cancel the process and its collection agency referrals (if any) the moment the payment is entered.

Fastpath:

Refer to Setting Up Write Off Process Templates for more information about write off process templates.

Besides the automated cancellation process, a user may cancel a write-off process at will.