Maintaining Service Agreements
A service agreement contains the terms and conditions controlling how the system calculates charges for a specific service supplied to a customer. The topics in this section describe the pages on which service agreement related information is maintained.
The system creates most service agreements behind the scenes. Most service agreements are created "behind the scenes" by the system as part of the Start Service and Order completion processes. You should only have to access the service agreement pages if you need to fine-tune what the system defaults. Refer to Start/Stop and Maintaining Orders for the details.
Service Agreement and Usage Subscription. A Usage Subscription will exist for each ‘usage-oriented’ service agreement.
For more information about service agreements and their place in the "V", refer to Understanding The "V". For more information about the source of information defaulted onto service agreements, refer to Setting Up Start Options.
Take special care when adding a new service agreement to specify the appropriate Division and SA Type as it will affect how the customer is billed, what rate can be specified, how overdue debt is collected, and much more. After the service agreement is activated, you may not change its SA type.