The Lifecycle Of A Pending Stop Service Agreement

When you request to stop service for a customer, the status of an existing service agreement becomes pending stop. The following diagram illustrates the lifecycle of a typical pending stop service agreement:

A common Pending Stop Service Agreement lifecycle is comprised of stopping of service and field activities, and finalizing pending stops.. Initiating a stop service request instructs the application to transition service agreements to the Pending Stop state. If the service agreement is service point-oriented, pending field activities necessary to stop will be created at some point prior to the service agreement being stopped. A pending stop service agreement remains in the pending stop state until everything necessary to stop service is defined in the system. At that time, the system automatically changes the state of the service agreement to stopped, and at that time the service agreement can be final billed.

The above diagram is referenced in the topics that follow.