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Oracle Utilities Customer Care and Billing Cloud Service

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Oracle Utilities Customer Care and Billing Cloud Service User Guides
Business User Guide
Payments
The Big Picture of Payments

Oracle Utilities Customer Care and Billing Cloud Service User Guides

The Big Picture of Payments

A payment reduces how much an account owes. The topics in this section provide background information about a variety of payment topics.

A Payment Event Has Payments And Tenders
Multiple Tenders Used To Pay For Multiple Accounts
An Overview Of The Payment Event Creation & Allocation Process
Distributing A Payment Event
Distributing A Payment Amongst An Account's Service Agreements
Overpayment
Canceling A Tender Versus Canceling A Payment
NSF Cancellations
Transferring A Payment
Unbalanced Payment Events
How And When Payments Appear On Bills
Tender Management and Workstation Cashiering
Payment Financial Transaction Considerations
A Payment May Affect More Than Just Customer Balances
Automatic Payments
Third Party Payment Processing
Issuing A Payment Advice Instead Of Creating An Automatic Payment

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