Rate Terms Overridden By Terms Of Service

Your organization may require rate information to be temporarily overridden for a service agreement that is linked to a TOS. In order to do this, the TOS record must reference a template SA. Refer to Overriding Rate Terms for information about defining your Terms of Service types to support template service agreements.

The topics in this section further describe the possible rate term overrides that may occur when a service agreement is linked to a terms of service record.