Setting Up Service Types

You will have one service type for each type of service you provide to your customers. If we assume that your organization sells electricity, gas and water, you will need three service types for these services. In addition, you will probably want a catch all service type of Other to put on SA types used for write-offs, payment arrangements and deposits.

This page is also used to define valid facility levels for a service type. You may wonder, What is a facility level? Every type of service tends to use a different mapping philosophy to designate the facility hierarchy that supplies service to the service point. For example, electric service typically uses a substation / feeder / node facility hierarchy to define how electricity is supplied to a service point (the substation is the highest level in the hierarchy, the feeder comes next, and finally the node). On the other hand, gas service uses a city gate / main / feeder hierarchy.

If your organization maintains this type of information on service points, you will set up your facilities and their interrelationships. On this page you set up the number and type of facility levels used for every service and you define the valid values for each facility level. On the Facility Level 1 & 2 and Facility Level 2 & 3 pages, you define the values that may coexist in each level. After these set up tasks are complete, you're ready to enter facility levels on your service points.

The topics in this section describe how to set up service types and facility levels.