Capturing Custom Elements in the Start, Stop, and Transfer Processes

Your business rule may require capturing information beyond what is delivered in the start, stop, and transfer processes. Additional elements can be added to specific places in the processes and the values then made available to the requests and therefore the request’s lifecycle algorithms.

To create custom extensions in the processes, create a new data area to hold the custom elements that extends the Panel Extension Data Area where you want to make the extension. The data areas need to use UI Hints or map fragments.

To pass the custom elements values from the process to the request, make the identical extension to the corresponding Request Extension Data Area. The system handles copying the values using “move by name”.


Process	Panel	Panel Extension Data Area	Request Extension Data Area
Start	Move-To Premise	C1-StartMoveToPremPanelExtend	C1-StartMoveToPremCSRExtend
	Customer Identification	C1-StartCustIDPanelExtend	C1-StartCustIDCSRExtend
	Services to Start	C1-StartSvcToStartPanelExtend	C1-StartSvcToStartCSRExtend
	Person and Account Details	C1-StartAcctDetailPanelExtend	C1-StartAcctDetailCSRExtend
Stop	Services to Stop	C1-StopSvcToStopPanelExtend	C1-StopSvcToStopCSRExtend
	Person and Account Details	C1-StopAcctDetailPanelExtend	C1-StopAcctDetailCSRExtend
Transfer	Move-To-Premise	C1-TransferMoveToPremPanelExt	C1-TransferMoveToPremCSRExt
	Services to Start	C1-TransferSvcToStartPanelExt	C1-TransferSvcToStartCSRExt
	Services to Stop	C1-TransferSvcToStopPanelExt	C1-TransferSvcToStopCSRExt
	Person and Account Details	C1-TransferAcctDetPanelExtend	C1-TransferAcctDetCSRExtend