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Oracle Utilities Customer Care and Billing Cloud Service

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Oracle Utilities Customer Care and Billing Cloud Service User Guides
Administrative User Guides
Customer Care and Billing Administrative User Guide
Integration
External Fieldwork System Integration
Booking Appointments Via An External System
Configuring Appointment Options

Oracle Utilities Customer Care and Billing Cloud Service User Guides

Configuring Appointment Options

There are several configuration options available to customize the interaction with your external system for appointments.

Manual Appointments
Narrowing Appointment Window
Forced Appointments
User Defined Search and Result Fields

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