Case Type - Case Characteristics
To define characteristics that can be defined for cases of this type, open and navigate to the Case Characteristics page.
Description of Page
Use Sequence to control the order in which characteristics are defaulted. Turn on the Required switch if the Characteristic Type must be defined on cases of this type. Turn on the Default switch to default the Characteristic Type when cases of this type are created. Enter a Characteristic Value to use as the default for a given Characteristic Type when the Default box is checked. Refer to Required Fields Before A Case Enters A State for a description of how you can make option characteristics required at later stages in a case's lifecycle.