WAM Integration Master Configuration

The integration with Oracle Utilities Work and Asset Management (WAM) requires the setup of master configuration data that controls the processing of service call information.

To maintain master configuration, open Admin > General > Master Configuration

Set up the CC&B WAM Integration master configuration, which defines the external system and outbound message types to send and receive service call information. It also defines the URL of the WAM environment. This is used by the service call details pop-up window to render the service call hyperlink. The hyperlink is available if the user has access to the Go To WAM (C1-GOTOWAM) application service. Note that the login user to WAM should have access to the service call transaction. This authorization needs to be done in WAM.