Navigating The V

The product provides two options for Navigating the V:

  • Control Central

  • Customer 360

Control Central is the name given to the functionality that helps you:

  • Find a person.
  • Find an account.
  • Find a premise.
  • View information about a person / account / premise.
  • View alerts and messages about a person / account / premise.
  • Navigate to pages that contain information related to a person / account / premise.

Customer 360 is an updated and more configurable alternative to Control Central. The Customer 360 functionality works in conjunction with Unified Search, which provides for a more sophisticated, single-box search for customers or premises. Once Unified Search has populated a customer and/or premise, you are brought to the Customer 360 portal to see an overview of the customer.

Fastpath:

For more information about the relationships between persons, accounts, and premises, see Understanding The "V".