Deposit Seizures When Other SAs Are Stopped

Consider the situation when a severance process cuts a service due to non-payment. At some point, if the customer doesn't pay, you'll want to seize the deposit and apply it to the overdue debt. To implement this, the system simply stops the deposit SA when it stops the last SA in its deposit class (refer to Finalizing Pending Stops for more information about stopping service agreements). Then, when the account is next billed, the standard deposit refund process will offset outstanding debt before it is refunded to a customer.

Refer to Refunding Deposits for a complete description of how the system refunds a stopped deposit SA's balance to other service agreements in its deposit class.