Service Points (SPs)

Think of a service point as a specific location at a premise where your company supplies service. A service point contains information describing the type of service and how it is measured.

A premise should have at least one service point (otherwise, there are no services supplied to the premise). However, it is permissible for a new premise to exist without service points until you are ready to physically start service at the premise.

A premise may have many service points. However, most residential premises have X service points where X is the number of services sold by your company. For example, if your company sells both electricity and gas, most of your premises will have two service points.

Separate service points are required for every service supplied to a premise. Why? Because a variety of fields may differ for each service point:

• Basic information about the Service Point, including time zone, market, parent Service Point (if applicable), and status.
• Information related to field work performed at the current Service Point, including any applicable warnings or instructions.
• The measurement cycle, route, and route sequence for the Service Point.
• Basic characteristics about the service (e.g., pipe size, take point, amperes, etc.).

When you link a service point to a service agreement, you are telling the system that the service agreement's account will pay for the service point's service.

The following topics describe the relationship between a service point and the physical devices that may be installed at the service point.