Setting Up Outage Call Types
When you create an outage call, you must supply an outage call type. Outage call types contain a great deal of information that is defaulted onto the outage call, including the outage category group codes or trouble codes. To set up outage call types, open
.Fastpath:
Refer to The Big Picture of Outage Care Integration for more information about how trouble calls are created and sent to NMS
The topics in this section describe the base-package zones that appear on the Outage Call Type portal.