Oracle Utilities Customer Care and Billing Overview
Oracle Utilities Customer Care and Billing (CCB)
manages customer information and processes associated with the customer
lifecycle including:
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Sales and marketing, and program management.
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Customer information for residential, commercial, and industrial customers; including, complex premise management, umbrella agreements, and quotations proposals.
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Starting and stopping service; including, order entry for eligible products and services.
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Customer care interactions for inbound communications (such as phone calls), outbound communications (such as letters or notifications), and case management (configurable customer processes).
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Advanced rating rules.
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Financial management for billing, budget plans, deposits, loans, and payment processing (including cashiering portals).
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Credit and collection for overdue receivables management.