Capturing Custom Elements in the Start, Stop, and Transfer Processes
Your business rule may require capturing information beyond what is delivered in the start, stop, and transfer processes. Additional elements can be added to specific places in the processes and the values then made available to the requests and therefore the request’s lifecycle algorithms.
To create custom extensions in the processes, create a new data area to hold the custom elements that extends the Panel Extension Data Area where you want to make the extension. The data areas need to use UI Hints or map fragments.
To pass the custom elements values from the process to the request, make the identical extension to the corresponding Request Extension Data Area. The system handles copying the values using “move by name”.
Process |
Panel |
Panel Extension Data Area |
Request Extension Data Area |
Start |
Move-To Premise Address |
C1-StartMoveToPremPanelExtend |
C1-StartMoveToPremCSRExtend |
Customer Identification | C1-StartCustIDPanelExtend | C1-StartCustIDCSRExtend | |
Services to Start | C1-StartSvcToStartPanelExtend | C1-StartSvcToStartCSRExtend | |
Person and Account Details | C1-StartAcctDetailPanelExtend | C1-StartAcctDetailCSRExtend | |
Stop | Services to Stop | C1-StopSvcToStopPanelExtend | C1-StopSvcToStopCSRExtend |
Person and Account Details | C1-StopAcctDetailPanelExtend | C1-StopAcctDetailCSRExtend | |
Transfer | Move-To-Premise Address | C1-TransferMoveToPremPanelExt | C1-TransferMoveToPremCSRExt |
Services to Start | C1-TransferSvcToStartPanelExt | C1-TransferSvcToStartCSRExt | |
Services to Stop | C1-TransferSvcToStopPanelExt | C1-TransferSvcToStopCSRExt | |
Person and Account Details | C1-TransferAcctDetPanelExtend | C1-TransferAcctDetCSRExtend |