Prepaid Transactions Can Go Into Suspense

A prepaid transaction goes into suspense if a prepaid SA could not be determined for any of the following reasons:

• The badge number on the transaction is not a valid meter in the system
• The badge number on the transaction is a valid meter in the system, but is:
  • Not linked to a prepaid meter configuration type
  • Not linked to a non-closed, non-canceled prepaid SA

This can be a common occurrence because of the likelihood that transactions get uploaded prior to meter installation/exchange or service agreement information being updated in the system.

When this situation happens, you probably still want to recognize the revenue by posting an adjustment to a suspense SA that you designate. Refer to the base sample Get Prepaid SA Using Badge Number (C1-SABYBADGE) algorithm for an example of how the suspense SA is specified.

A batch process exists for automatically resolving suspense adjustments. Refer to How Are Suspense Adjustments Resolved for more information.