Creating Customer Relationship Requests

Most customer relationship requests will be initiated from an external system.

The base product provides an Add Customer Relationship Request (C1–AddCustRR) inbound web service that can be used in a customer relationship management integration to create customer relationship request records. This inbound web service invokes a processing script that is configured in Customer Relationship Integration master configuration. The base product supplies an example of this processing script. It maps the inbound service’s input data into the customer relationship request record. Refer to the C1-CreCustRR service script system data for processing details.